Refund Policy
We want you to be happy with UniTrans, so we keep refunds simple. We offer a 14-day money-back guarantee on purchases made on the web and desktop: if you are not satisfied for any reason, contact us within 14 days of your purchase and we will refund you in full — no questions asked. These purchases are sold by Paddle.com Market Limited as our Merchant of Record and are handled in accordance with Paddle's Refund Policy; purchases on iPhone and iPad are processed by Apple. Your statutory consumer rights always apply.
1. Web & desktop purchases (Paddle)
Web and desktop purchases are sold by Paddle.com Market Limited, our Merchant of Record, and refunds are handled in accordance with Paddle's Refund Policy, available at paddle.com/legal/refund-policy.
We offer a 14-day money-back guarantee. If you are not satisfied with your purchase for any reason, contact us within 14 days of the purchase date and we will give you a full refund — no questions asked.
Refunds are returned to your original payment method, typically within 5–10 business days.
To request a refund, email support@uniflowtrans.com with your order number (shown on your Paddle receipt), or use the link in that receipt.
2. iPhone & iPad purchases (Apple)
Purchases made through Apple In-App Purchase are handled by Apple under Apple's refund policies — request them at reportaproblem.apple.com, or on your device via Settings → your Apple Account → Purchase History.
3. Your statutory rights
Nothing in this policy limits any mandatory consumer-protection or right-of-withdrawal you have under the law of your country of residence. Where those laws give you more, the highest standard of protection that applies to you will always be honoured.
4. Contact
Questions about a refund? Email support@uniflowtrans.com, or call +86 21 5388 6600 (Mon–Fri, 9:30–18:30 China Standard Time), and include your order number. We aim to reply within two business days.